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Frequently Asked Questions

  • How Many Guests Can I Bring?
    For your own comfort and that of your stylist, we suggest bringing a maximum of FOUR guests. In our years of experience, we feel that too many varying opinions can really confuse a bride as everyone has a different view on the style of gown they prefer.
  • What Underwear/Shoes Should I Wear?
    We would suggest wearing light coloured underwear for trying on wedding gowns or if you wish to wear spanx, please do so. A large percentage of our brides wear these undergarments on their wedding day to make them feel more confident. A pale shoe with a higher wedge heel, that is easy to slip on and off, will make your visit more comfortable. We don’t advise high shoes with a sharp heel as these can snag and hurt the gowns. We do also have a step available for you to view the hem detail to full effect.
  • Can i bring children/babies?
    We are more than happy to see well behaved children here at our boutique, but you do need to be aware that we have lots of breakable items/mirrors, so it may spoil the magic of your bridal appointment experience.
  • Can I wear Fake Tan?
    Whilst we understand why you may like to wear fake tan, we do ask for you not to wear it whilst trying on our designer dresses. We like to keep all of our dresses in immaculate condition.
  • When should I shop for my dress?
    Most of our brides shop for their bridal gown with us just over 10-12 months before the big day. If you do need any advice please do not hesitate to call us to discuss your timings and we will be happy to work around your dates and if it short notice , we can try our best to help you and possibly sell one of our samples to you.
  • Do you provide for curvy brides?
    Yes, we understand that every bride deserves to feel beautiful and confident on her wedding day. That's why we provide a wide selection of dresses for curvy brides to choose from. Our dresses are designed to complement and flatter all body types, so you can find the perfect dress that fits your unique shape and style.
  • When will I be able to have my bridal gown fitted and altered?
    We do recommend that alterations are made around eight weeks before your big day. We do have a seamstress on-site that can help you regarding all your alteration needs.
  • When will I have to pay for my bridal gown?
    When you find the bridal gown you love, we require a 50% first payment to secure your order. The remaining balance will be due in 6 weeks after the first payment, we will send a reminder and a link for you to pay the remaining balance. If you do require a Rush cut full payment will be required. For sample dresses, we will require a full and final payment from you. If you have any questions or concerns about the payment process, please do not hesitate to contact our customer service team for assistance.
  • How do I find my dream dress?
    You can make an appointment via our website or by calling us at 0116 236 3388 or sending us an email at info@bradgatebrides.com. We offer 1-1 appointments to ensure that we can give you our undivided attention and help you find the perfect outfit for your occasion. During your appointment, we will listen to your wants and needs and work with you to find the best dress that suits your style and body type. If you have any other questions or concerns, please do not hesitate to reach out to us. We look forward to helping you find the perfect gown.
  • I’m losing weight for my wedding what shall i do?
    We understand that many of our brides are on a weight loss journey and we are here to help. If you are expecting to lose weight, we recommend taking your measurements and looking at our size charts to determine which size would be appropriate for your desired weight loss. Our seamstresses can also assist with any alterations needed to ensure the perfect fit for your body.
  • Can I receive a refund on a sample gown?
    At Bradgate Brides, we do not offer refunds on sample gowns. Sample gowns are dresses that have been tried on in-store but have not been ordered or customized for a specific customer. We sell our sample gowns at a discounted price, and they may have minor imperfections from being tried on. Most of our sample gowns are in excellent condition. Please be sure to inspect the gown thoroughly before purchasing. Once you have purchased a sample gown, it is considered final sale and cannot be returned or exchanged. We encourage our customers to take their time and make a thoughtful decision when purchasing a sample gown.
  • What is the policy on returns and exchanges for accessories?
    We do not offer refunds on any accessories purchased at our boutique. However, we do allow exchanges within 14 days of purchase as long as the item is in its original condition with tags attached. We understand that sometimes accessories may not work out as planned, and we want our brides to feel confident in their purchases. Please contact us if you have any questions or concerns about our exchange policy.
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